July 2019: Technical Bulletin – End of Life Announcement
Note: This announcement only impacts new HoistCam orders. It has no impact on current HoistCam platform customers.
Netarus announces the release of a new internal chipset in the HoistCam platforms. As a result, HoistCam has set an end-of-sale date for the HoistCam by Netarus models HC140, HC140i, HC180, HC180i, HC190 and HC190i models. The new HoistCam models will have a newer chipset with enhanced reliability and communication and maintain the same form factor.
The last day to order the affected platforms is August 1, 2019. Customers with active warranty contracts will continue to receive support from HoistCam.
Table 1 lists the platform model numbers affected by this announcement.
|End-of-Sale Model Number||Product Description|
|HC140||Low Profile Wireless HoistCam (Battery)|
|HC140i||Low Profile Wireless HoistCam (Wired Power)|
|HC180||Armored Dome Wireless HoistCam (Battery)|
|HC180i||Armored Dome Wireless HoistCam (Wired Power)|
|HC190||Pan-Tilt-Zoom Wireless HoistCam (Battery)|
|HC190i||Pan-Tilt-Zoom Wireless HoistCam (Wired Power)|
Table 1. Platform Model Numbers Affected by This Announcement
HoistCam Platform Migration Options
There are direct replacements available based on Table 2. More details on these models on the HoistCam.com site are available at https://www.hoistcam.com/platforms.
|End-of-Sale Platform Model Number||New Platform Model Number|
Table 2. New HoistCam Platform Model Numbers
Reason for End-of-Life Announcement
The chipset from our supplier has been deprecated and replaced with a newer chipset.
Backwards Compatibility with New Models
The old HoistCam part numbers (HC140, HC140i, HC180, etc) will not be backwards compatible with the new models (HC145, HC145i, HC185, etc).
Customers may be able to continue to purchase HoistCam hardware via the HoistCam Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the HoistCam Certified Refurbished Equipment program, please contact your HoistCam sales representative
Service prices for HoistCam platforms are subject to change after the platform End-of-Sale date.
Frequently Asked Questions
Question #1: Can you please boil this down to exactly how this affects our current platforms and what we have to do?
Answer #1: It is only for new orders. It has no affect on your current platforms. Your current platform is still warrantied from the original purchase date against manufacturer defects. If HoistCam cannot repair it, HoistCam will upgrade it at no cost to you if due to a manufacturer’s defect. Please see HoistCam warranty at https://www.hoistcam.com/warranty for more information.
Question #2: What happens if a HC190i camera fails and the customer sends it in for repair under warranty? Will you replace the camera and VRB (video receiver box) together since the new units are not backwards compatible?
Answer #2: Yes. If the failure is due to a manufacturer defect, one of two options are available:
- Netarus will repair the HoistCam Platform
- Replace the unit with a newer model platform at no cost to the customer.
Please see HoistCam warranty at https://www.hoistcam.com/warranty for more information.
For More Information
For more information about the HoistCam End-of-Life Policy, go to https://www.hoistcam.com/eol-policy
For more information about the HoistCam warranties, go to https://www.hoistcam.com/warranty.
If you have any questions or concerns about this notice, please contact your sales representative or HoistCam directly at https://www.hoistcam.com/contact or +1 (757) 819-4600.